Shipping policy

Return Policy

At Jane Fokslin, your satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer easy returns and exchanges. Please review the details below to understand our return and exchange process.

1. Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

  • Timeframe: Items must be returned within [14] days from the delivery date.

  • Condition: Items must be unworn, unwashed, and in their original condition, with all tags and packaging intact.

  • Proof of Purchase: You must provide your original receipt or proof of purchase (order number, email confirmation).

2. Return Process

If you need to return an item, follow these steps:

  1. Contact Us: Email us at [Insert Email] to initiate a return. Please include your order number and reason for the return.

  2. Return Authorization: Once we approve your return request, we will provide you with instructions on where to send the item. Please do not send the item back without authorization.

  3. Return Shipping: You are responsible for the shipping costs for returning your item unless the return is due to a damaged or defective product (see Section 4). We recommend using a trackable shipping service, as we cannot guarantee receipt of your returned item.

3. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • Approval: If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within [10] business days. Please note that it may take additional time for your refund to appear depending on your bank or payment provider.

  • Partial Refunds: If the returned item is not in its original condition, a partial refund may be granted at our discretion.

4. Refunds for Damaged or Defective Items

If you receive a damaged or defective item, please follow the process outlined below:

  1. Report the Issue: Contact us within [Insert Number] days of receiving your order at [Insert Email], including photos of the damage and a description of the issue.

  2. Return Shipping: For damaged or defective items, we will cover the cost of return shipping and provide you with a prepaid shipping label.

  3. Refund or Replacement: You can choose between a full refund or a replacement item at no additional cost. Once the item is returned and inspected, we will process your refund or ship a replacement within [Insert Number] business days.

5. Exchanges

We offer exchanges for items that are in stock. To exchange an item for a different size, color, or style:

  1. Contact Us: Email us at [Insert Email] to request an exchange. Please specify the new item you would like.

  2. Send the Original Item Back: Once approved, send back the item you want to exchange following the standard return process. You will be responsible for return shipping costs unless the item is damaged or defective.

  3. Processing: Once we receive the returned item and it passes inspection, we will ship the new item to you within [7] business days.

If the item you wish to exchange is out of stock, we will issue a refund or store credit at your preference.

6. Non-Returnable Items

The following items are non-returnable and non-exchangeable:

  • Final Sale Items: Any items marked as “Final Sale” or purchased during clearance or special promotions cannot be returned or exchanged.

  • Customized or Personalized Items: Custom-made products or items with personalized details are not eligible for return unless they arrive damaged or defective.

  • Intimate Apparel: For hygiene reasons, undergarments and swimwear cannot be returned or exchanged.

7. Late or Missing Refunds

If you haven’t received your refund after the stated processing time:

  1. Check Your Bank: First, check with your bank or credit card provider, as processing times may vary.

  2. Contact Us: If you still have not received your refund, please contact us at [Insert Email], and we will assist you.

8. Return Shipping Costs

  • General Returns: For returns that are not due to an error or defect on our part, the customer is responsible for the cost of return shipping.

  • Damaged or Defective Items: If you receive a damaged or defective item, Jane Fokslin will cover the return shipping costs by providing a prepaid shipping label.

9. International Returns

For international orders, the return process is similar, but customers are responsible for the cost of return shipping for all international returns, including any applicable duties or taxes. We recommend using a trackable shipping method for international returns.

10. Contact Us

If you have any questions about our Return Policy, please contact us at:
Email: [insert email address]

Refunds for Damaged Items

At Jane Fokslin, we want you to be completely satisfied with your purchase. If you receive a damaged or defective item, we will be happy to offer a refund or replacement under the following conditions:

a) Eligibility for Refunds or Replacements

  • The item must have been purchased directly from the Jane Fokslin website.

  • You must notify us of the damage within [14] days of receiving the item.

  • The item must be unused and in its original packaging when returned to us.

b) How to Report a Damaged Item

If you receive a damaged or defective item, please contact us at [Insert Email] with the following details:

  • Your order number

  • A description of the damage or defect

  • Photos of the damaged item

c) Return Shipping Costs

We will cover the cost of return shipping for items that arrive damaged or defective. Once the return is confirmed, we will provide you with a prepaid shipping label to send the item back to us.

d) Refund or Replacement Process

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund or replacement request. If approved, you can choose between:

  • A full refund to your original payment method

  • A replacement item at no additional cost

e) Processing Time

Refunds or replacements will be processed within [7] business days of receiving the returned item. Please note that it may take additional time for your refund to appear on your payment method, depending on your bank or payment provider.

Non-Refundable Items

The following items are not eligible for refunds or replacements:

  • Items that have been worn, washed, or altered

  • Items purchased on sale or during special promotions, unless they arrive damaged

  • Custom or personalized items